Accessibility statement

Our commitment

Ask Jerusalem works to make its website accessible to people with disabilities, based on Israeli Standard IS 5568, which adopts WCAG 2.0 at level AA.

What we implemented

  • Semantic HTML structure and a logical heading order on every page.
  • A “Skip to main content” link at the top of every page.
  • All functions can be used with a keyboard, with a clearly visible focus indicator.
  • Clear labels for every form field, errors linked to their fields, and success messages announced to screen readers.
  • Alternative text for images, and clear names for social links shown as icons.
  • Full support for Arabic and Hebrew (right-to-left) and English.
  • Responsive layout that supports zoom up to 200% and reflow on narrow screens, and respects reduced-motion settings.
  • A text alternative for the map (the address is written as text).
  • The contract signing page works with the keyboard, with an option to type your name as a signature instead of drawing.

How we checked

We ran automated checks with axe-core on the public pages, forms and the signing page, and manual keyboard navigation tests.

Known limitations

  • The interactive map is provided by a third party (OpenStreetMap) and may not be fully accessible; the address and a directions link are therefore provided as text.
  • No video content has been published yet; captions will be provided when it is.

Report a difficulty

If you encounter any difficulty using the site, we are happy to help:
- Phone: 02-674-2403
- Email: askjerusalem2015@gmail.com
- Address: 8 Ibn Battuta St., Jerusalem

Please mention the page and describe the problem, and we will respond within a reasonable time.

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